live aquaria question

octomatic

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#1
hey im sure lots of you guys use liveaquaria.com for an octopus my question is: they offer a pretty sweet 14 day arrive alive guarentee, has anyone on here had to "cash in" so to speak on it? what are the details of that? do you just call and say hey my octo died and they credit you account or is there lots of loopholes like wanting photos of said dead octo and/or water quality tests sent to them?
 

SabrinaR

Larger Pacific Striped Octopus
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#2
Live Aquaria is a fine company. You shouldnt have any troubles if your octopus dies.
 

octomatic

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#3
ive heard lots of good things about the company, im just wondering if they will take my word for it if an octo dies before 14 days or if it is going to be a big hassle and alot of work to PROVE to them that i need a credit or a new octo
 

SueAndHerZoo

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#4
I'm not sure but I think their "arrive alive" guarantee is different than their 14 day guarantee. And I don't think it was their website but I have seen on other sites that the 14 day guarantees do NOT apply to exotic, "expert only" items they sell so you better clarify that with them before you buy if you're really counting on the guarantee.

Also, I'm pretty sure they will want photos of the dead animal which isn't unreasonable.
Sue
 

DWhatley

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#5
Maya was from their Diver's den and supposed to be an O.maya. When she arrived I knew otherwise and called within a week telling them that not only was she NOT O.maya but that she was an about to brood female O. hummelincki (had she been O.maya she would have been a baby). I explained that she might survive the 14 days (and yes, the guarantee was there so look for it when you purchase) but that she was guaranteed to die soon and that the hatchlings had no chance of survival. They were exceptional (as has always been my experience) and offered refund of credit. I asked for the credit and waited until they had an Indonesian import and they honored the credit without question.
 

iAlex

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#9
Deffinately on the lower end of that scale. As far as I know, most people haven't kept one past three months because they often ship ones that are about to brood out looking for food.
 

iAlex

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#13
The Aculeatus is the Indonesian. I don't recall anyone getting the Caribbean, at least while I've been here.
 

SabrinaR

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#14
I have been waiting 2 years... and now I cant get one :-(
 

SabrinaR

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#16
iAlex;174229 said:
You shouldn't be complaining, you already have three. :roll: :razz:
I know I know... its just that I have been waiting for literally 2 years for them to sell a Caribbean octopus... I just ordered baby on Friday from Live Aquaria. Had I known I would have waited. Just makes me a little sad is all.
 

iAlex

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#18
If it's actually from the Caribbean, it might be a Hummelincki, Briareus, Vulgaris, or Mercatoris. I think they the are from there, but I want to hear from D on her opinion.
 

DWhatley

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#19
Live Aquaria has not had a Caribbean species (but have had a couple on their WYSIWYG Diver's Den platform) that I can remember. It could be any of the ones iAlex mentions and with the perceived quantity of octos this year I would not fathom a guess. Calling them has gotten mixed results depending upon the enthusiasm of the help desk people but I would give it a shot and ask them for arm length, if they came from Haiti (then likely hummelincki), and what color they are. Good answers to those questions might give a guess. You can also ask if they have a circular disk that shows blue and yellow below each eye at the top of the webbing or if they show green fluorescence when photographed. You'll not likely get answers but it is worth a try.
 

octomatic

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#20
also on a side note, when you order are you ALWAYS home to get it right away? whats the max time you have let the box sit outside if at all?
 

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