hey im sure lots of you guys use liveaquaria.com for an octopus my question is: they offer a pretty sweet 14 day arrive alive guarentee, has anyone on here had to "cash in" so to speak on it? what are the details of that? do you just call and say hey my octo died and they credit you account or is there lots of loopholes like wanting photos of said dead octo and/or water quality tests sent to them?