Octopets.com is the worst online retailer around.

VL

Larval Mass
Registered
#1
Tried to order a couple of octos from them on april 24th and heard nothing back about the order. April 25th I emailed them to confirm the order and when I could expect shipment. No reply. I called the number on April 26th and left a few voice mails. Again no reply.

I finally just cancelled the order today.

Never again will I attempt to order from this jerk. They are cheaper at fishsupply.com anyways.
 

Mizu

Vampyroteuthis
Registered
#2
from my understanding
Fishsupply.com buys all their octos from Jim at Octopets
as far as i can find Octopets is the only supplier of Farm Raised Octos on THIS CONTINENT.
he might be a bad retailer but hes the ONLY retailer of Captive Raised Octos.
 

DHyslop

Architeuthis
Supporter
#3
If you do a search for octopets on these boards, you'll see that there have been a number of disasters there recently--Jim has lost the last two entire generations of baby bimacs due to flooding and other things. Don't expect fish supply to have one for you anytime soon.

Dan
 

silverarm

Blue Ring
Registered
#4
VL said:
Tried to order a couple of octos from them on april 24th and heard nothing back about the order. April 25th I emailed them to confirm the order and when I could expect shipment. No reply. I called the number on April 26th and left a few voice mails. Again no reply.
While I understand and even share your frustration (I've been waiting almost 3 weeks now and never got a reply to any of my emails either), from everything that I've heard, it's bearly better than a one man operation. Considering that he supplies the entire captive-bred market for the continent, it makes sense that his customer service would suffer greatly. If you think caring for one octo is a lot of work, imagine what it would be like for several HUNDRED, plus all of the other critters as well. Yes, he desperately needs to hire someone to run the business side for him, but I doubt that he makes enough profit to afford someone. Hmm, I wonder if he would be interested in taking on some part-time volunteers?

If you can find an alternate supplier, let us know as there would be many other interested people. Until then, I guess you're stuck waiting in line with the rest of us. *shrug*
 

cthulhu77

Titanites
Supporter
#5
VL said:
Tried to order a couple of octos from them on april 24th and heard nothing back about the order. April 25th I emailed them to confirm the order and when I could expect shipment. No reply. I called the number on April 26th and left a few voice mails. Again no reply.

I finally just cancelled the order today.

Never again will I attempt to order from this jerk. They are cheaper at fishsupply.com anyways.


Wow. Such a load of cr*p from someone who is unaware of how the fish trade works...
Let me clue you into something here...the breeding of bimacs by Octopets is a SIDELINE business for this guy...he is doing it because he loves the octos, not to make a profit. As such, stock is only available sporadically...now and again, not WHENEVER YOU decide it is time to get one !!!!
Prior to Octopets, you wouldn't be able to get squat in captive bred octos...so go ahead and order from whoever you want...but calling Octopets such names will win you zero favours with me.

greg
 

Nancy

Titanites
Staff member
Moderator
#6
I agree with Greg - Octopets stands alone in trying to provide us with captive bred octopuses. And it is almost a one man operation. Jim couldn't be making much money-if any- on the octopus side of this venture. I certainly wish him future success.

Nancy
 

DHyslop

Architeuthis
Supporter
#7
In VL's defense, the details of the operation isn't necessarily apparent. If I were ordering an octo from him without knowing the whole story from hanging out here, I'd probably be pretty frustrated, too.

Dan
 

cthulhu77

Titanites
Supporter
#8
No, there is no defense for a statement like that. What VL said is a complete insult...from "worst" to "jerk".

Don't any of you realize that octopus do not breed all of the year around? Babies are available from time to time, not at YOUR whim !!! This is a small business that is striking out in a new direction, and you are casting feces all over him??? BAH !

No wonder more people aren't doing it, with customer's like this.

greg
 

DHyslop

Architeuthis
Supporter
#9
cthulhu77 said:
Don't any of you realize that octopus do not breed all of the year around? Babies are available from time to time, not at YOUR whim !!! This is a small business that is striking out in a new direction, and you are casting feces all over him??? BAH !

No wonder more people aren't doing it, with customer's like this.
You know, he really may not--a lot of people are used to pets like cats and dogs which have high availabilities. Even things that most people would consider exotic such as iguanas and veiled chameleons, are typically available whenever you go to a pet store. I do agree 100% that its indefensible to use such extreme words about Octopets. I also like your message in the other thread where you talk about people's "amazon.com" paradigm (its even worse here because people expect it tomorrow and not necessarily in 3-5 days!)

I think the big issue here is education. Most people don't know what they're getting into and are destined to have a horrible time with it. How many times do people post really dumb basic questions, didn't know they had to cycle the tank, ad nauseum. Before I got serious about my setup I spent dozens of hours going through the archives on this site and various saltwater sites: The commitment is so large to keep and maintain one of these critters that was the minor part! If someone gets bored researching octos for more than a minute or two, I don't know if they have the patience to be successful keeping them. I don't know how many times I searched the archives for "octopets" "fishsupply" and "aquacultured" before I ordered.

This is an issue in a lot of big hobbies. The other thing I waste my money on is a homebuilt hovercraft. There are countless people who decide what plans they're going to build or what brand to buy based on how pretty the designer's website is, etc. These people invariably spend an amazing amount of time and money for a craft that is tailor fitted to someone else. The end result is the builder masking their unhappiness and trying to sell it after a few years. The builder's friends invariably spread the opinion "Oh, I knew a guy who built one of those things and it really sucked."

"I know a guy who put a whole lot of money into an octopus tank. He kept buying them and they kept dying." I don't want that to be me!

I could never do what Jim is doing because I couldn't stand knowing that 90% of the octos I sent out will invariably die in the hands of an idiot, with or without an Eclipse (I had a premature death in my 75, but I like to think my setup was alright and that he had a fighting chance). The critical thing is that is infinitely better than plucking wild octos out of their homes and sending them to imminent doom.

Now, given all that, I do wish that Octopets would have an availability page. It is very difficult to order the animal and not hear anything for weeks on when the order might ship--I'm sure half the phone calls and emails he gets are about availability, so I suspect it would save him a lot of time!



Dan
 

cthulhu77

Titanites
Supporter
#10
Damnit Dan...how come you have to come on here and MAKE SENSE !!!! There goes my Zeppelin down in flames....
Sir, you cut to the heart of the matter quite well...yep, I agree...it would be nice if the web page said something like "only available sometimes, etc"...

but it just burned my rear to see people flaming the guy who has done more to help this hobby than damn near anyone else, just because they couldn't get what they want when they wanted it!!!

Anyway...that was a good post.

greg
 

DHyslop

Architeuthis
Supporter
#11
cthulhu77 said:
Sir, you cut to the heart of the matter quite well...yep, I agree...it would be nice if the web page said something like "only available sometimes, etc"...
Wow...that's the first time anyone has ever called me sir without adding, "you're making a scene."

Dan :smile:
 

chrono_war01

Colossal Squid
Supporter
#16
I agree.


Maybe VL wasn't very good at supressing anger and whatever...but it's still a good piont since some poeple are not really sure of what's really behind all the Octo breeding stuff.
 

joefish84

Sepia elegans
Registered
#17
also he works with you if you need to. just be patient and get a hold of him. i just got an octo from him a coulple of weeks ago but it died the other day now hes gonna send me a new baby next week so keep your cool man. i was impatient at first too but you have to wait no matter who the supplier is so it may as well be one that you can be on a first name basis with and who will take care of you no matter how long it takes
 

DHyslop

Architeuthis
Supporter
#18
You know I wonder if maybe they should get a little bigger before shipping--The two week survival rate seems pretty dismal.

I would be happy to pay an extra $10 or $20 to get one another two or three weeks old if it would make a difference.

Dan
 

cthulhu77

Titanites
Supporter
#19
Since this is a brand new enterprise, there are a ton of bugs to be worked out...and I think some of the pro-active solutions you all have come up with are great !

After suffering through floods, fire, quakes, and an unintentional mass migration...Octopets is still afloat. Support this business people...however you can.

greg
 

Mizu

Vampyroteuthis
Registered
#20
Dan,
I agree our octo is doing great and has been since day one. I think alot of that has to do with the fact that he is older. I'm gueesing about 3 or 4 months old. I remember you said yours was smaller than you expected. As you can see from our pics ours is about the size of my hand if he is streched out. I know that means we wont have him for the full 18 month life span but at least a good year. And I would take that over the disappointment of getting a younger one who dies because of stress. I also think alot has to do with our amount of live rock and our castle he has endless places to hide if he feels the need to. We have 3 young children all under the age of 6 so needless to say our house is loud and crazy, when the kids get to wild and he wants to hide he can.
 

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