I hate to be the one to knock octopets, but I recieved my order from him yesterday after 3 proposed ship dates, I kept getting a story about his email being down and the box company he used went out of buisness, which is understandable, but when you say you are going to ship on a certain date and the customer who has expressed this concern had to make arrangements with work to be home, and at 8am when the shipment is do at 1030am that day you havent recieved any emails or phone calls, you start to wonder if its coming and then you call and are told that he didnt get any box's yet, well it would be nice if he told the customer, at any rate this story happened 3 times with the same result, I missed 3 days of work well total of 4 to recieve one very nice healthy bimac, product is great, customer service sucks