To keep the story short: -6/27 -ordered $70 worth of fiddler crabs -spoke with Ken on the phone and they were to ship O/N on 6/30 or 7/1 -7/3 -still had not received crabs so I called and spoke with Ken. He said he tried to send them Wed 7/2 but the post office would not guarantee O/N delivery and he wanted to wait until the following week because of 7/4 holiday -7/10 -after numerous email and phone attempts to contact Ken I filed a claim with paypal -7/14 -After escalting the claim with paypal, Ken sent an email stating "Will do, Bryan. Sorry we let you down." in response to me asking for a refund -refund never sent!!! -7/25 -paypal informed me he still had not contacted them and his paypal account is closed until he refunds my money So, as of today I am out $70 and had to reorder from another company. Hopefully I will get my fiddler this time and soon!!!